Shipping policy
Shipping Policy
Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
In the case of custom or made-to-order items, processing time may take longer. We will contact you directly if there are any significant delays.
Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We work with reliable carriers to ensure the safe and timely delivery of all items.
For international orders, shipping rates vary depending on destination and package size. Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Delivery Times
Estimated delivery times:
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Domestic shipping: 3–10 business days
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International shipping: 7–21 business days
Please note that delivery times are estimates and may vary due to factors beyond our control (such as customs delays or carrier issues).
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can track your shipment directly through the carrier’s website.
Damaged or Lost Packages
We take great care to ensure that all items are securely packaged.
If your order arrives damaged or is lost in transit, please contact us immediately at hi@u8haus.com with photos and order details. We will work with the shipping provider to resolve the issue as quickly as possible.
Shipping of Artwork
All artworks are shipped with professional art-handling standards, including protective packaging and insurance during transit.
Contact
If you have any questions about this Shipping Policy, please contact us at:
📧 hi@u8haus.com